Frequently Asked Questions
Find answers to your questions about shipping, returns, and our collections.
What are your shipping options and delivery times?
We offer worldwide shipping with estimated delivery times of 2-4 business days within Europe and 3-7 business days for international orders. All orders are shipped via carbon-neutral delivery partners.
What is your return policy?
You can return any unworn items within 14 days of receipt. Please ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.
How do I find the right size?
Each product page features a detailed size guide. Our collections generally follow standard European sizing, but we provide specific measurements for length and fit to help you choose perfectly.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Are your materials sustainable?
Sustainability is a core value at Baum und Pferdgarten. We prioritize the use of recycled polyester, organic cotton, and certified viscose in our collections to minimize our environmental footprint.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking link so you can monitor your package's journey in real-time.